Refund & Exchange
Returns
Alandx Online would like all web customers to be delighted with each and every purchase.
To comply with the UK Distant Selling Regulations, should you change your mind and return your unused purchase to us within 14 days in a sellable condition, we will be happy to issue a refund.
For health and hygiene purposes, earrings are excluded from this policy and cannot be refunded or exchanged.
Items on Sales, Discounted or Special Offers are excluded from this policy and cannot be refunded, only exchanged within 28 days.
Faulty goods
Goods deemed faulty within 14 days of purchase are eligible for refund or exchange.
Faulty goods returned after 14 days but within 1 month will only be eligible for exchange.
Goods damaged through wear and tear are excluded from this policy and are not eligible for refund or exchange.
If an item is not in stock, a credit note will be issued.
Note: These terms & conditions are only applicable to the Alandx Online Store. Please visit local store for refund & exchange policy.
Please contact [email protected] regarding refund (online only), exchange and/or faulty goods.
Returns
Alandx Online would like all web customers to be delighted with each and every purchase.
To comply with the UK Distant Selling Regulations, should you change your mind and return your unused purchase to us within 14 days in a sellable condition, we will be happy to issue a refund.
For health and hygiene purposes, earrings are excluded from this policy and cannot be refunded or exchanged.
Items on Sales, Discounted or Special Offers are excluded from this policy and cannot be refunded, only exchanged within 28 days.
Faulty goods
Goods deemed faulty within 14 days of purchase are eligible for refund or exchange.
Faulty goods returned after 14 days but within 1 month will only be eligible for exchange.
Goods damaged through wear and tear are excluded from this policy and are not eligible for refund or exchange.
If an item is not in stock, a credit note will be issued.
Note: These terms & conditions are only applicable to the Alandx Online Store. Please visit local store for refund & exchange policy.
Please contact [email protected] regarding refund (online only), exchange and/or faulty goods.